Spa Setting

COMMON QUERIES

You Asked, We Answered

 

MY MAGIC BUTTER MELTED ON IT'S JOURNEY TO ME. WHAT SHOULD I DO?

I have improved the Magic Butter recipe with more hard oils, so it isn't so quick to melt. But if it does happen to melt on its journey to you:
1. Refrigerate/Freeze until semi-solid. 
2. Stir/Whip
3. Enjoy. 
If it's too hard to stir/whip after refrigeration, sit out until room temp. before stirring.

WHEN WILL I GET MY PRODUCT?

I hand make each product and most products are made to order. Due to the high demand for Muse products, shipments will go out on the 15th and the last day of every month. Please allow 24 hours for the tracking number to update via USPS. Once packages are shipped, we are no longer responsible for the parcel.

WHAT IF I RECEIVED THE WRONG PRODUCT?

If you believe you have received incorrect items, please contact us by email immediately muse.naturalskin@gmail.com. Allow up to 24 hours for a customer service representative to respond.

WHAT IS YOUR RETURN POLICY?

Muse Soap & Company has a strict no refund policy. There are no refunds issued. All sales are final. There are no exchanges under any circumstance. All sales are final.

  • Facebook
  • Instagram

©2020 by Muse. Proudly created with Wix.com